Mobile leaking money!

[Anonymous]

Hello. my name is Sue and this is my first post and my enquiry is on behalf of my partner. Oz has a Lumia 435, and it's leaking credit. The phone is losing between £1 and £2 every 24 hours. He has no apps or any other money draining thing switched on. 

Do any of you have any idea how this might be resolved please.

[Cleoriff · Accepted solution]

Hi @Anonymous

Has your boyfriend got mobile data turned on? If so this will be the reason...he is being charged to use it. He needs to turn mobile data OFF and just use Wifi for accessing the internet etc...

[Anonymous]

It's the web daily issue, it will take £1 off every day at around midnight to give you 24 hours internet usage. Do as @Cleoriff has correctly advised & turn off mobile data & stick to wifi where possible then you won't have this again 

[MI5]

Settings >mobile+sim and turn off data connection toggle.

[Anonymous]

Thank you so much Cleoriff, for the prompt reply and advice. We both realised it had to be something easy.

[Anonymous]

Thank you lovemyphone, the same advice as above, I'll pass it on to Oz.

[Anonymous]

Thank you too MI5, the same advice as the 2 users above. I'm very impressed and grateful. I wish you all a good weekend.

[Cleoriff]

You are very welcome @Anonymous Please come back and visit us again....Nice to have new people posting...:smileywink:

[Toby]

Great to hear that you got some good advice @Anonymous and welcome!

Well done guys

[Anonymous]

Quite welcome @Anonymous glad I could help you out