Mobile data device

Abs23 · ‎05-11-2020

I have a mobile data only device and need to change my address on the account. For security, O2 send a code to the telephone number - the problem being, the code is sent to the number of the data device where there is now way of accessing any message - i e a security code. I have another mobile phone number registered as a contact number, but the system is set to only send the code to the device I am trying to change. Any suggestions please ?

jonsie · ‎05-11-2020

You need to put the sim in your phone to receive the message @Abs23

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-11-2020

@Abs23

Put the sim in your phone.

All sims will receive texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎06-11-2020

Hi @Abs23 , welcome to our community! Please do try the suggestion above and let us know if that worked ok for you to receive the code? It would be great to hear back from you.

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