Re: Mobile Network State = Disconnected

Anonymous · ‎02-02-2016

I have been having this problem since returning from roaming in Europe.

I have tried everything O2 suggested, switched on/off and have a new SIM. I have tried other SIMs both O2 and other networks they don't work either so its definitely the device, which is a Nexus 6p.

Can anyone help me?

MI5 · ‎02-02-2016

Mobile data turned on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-02-2016

Reset network settings

Curr946 · ‎02-02-2016

If all else fails try factor reset

Current Phone: Sony Xperia XZ Premium

jonsie · ‎02-02-2016

If none of the above send your phone off to the manufacturer.

To be honest it sounds as though the phone has been blocked.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-02-2016

Check your IMEI number here too https://www.checkmend.com/uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-02-2016

Did you buy the phone brand new or 2nd hand

O2

Mobile Network State = Disconnected

Esim

Proof of purchase

smart watch connection to O2 wifi

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