Lumia 550 map not working

[RM19894]

Hi

The map option is not working at the moment.

When I type in an address, it says

"we can't find brixton station

try connecting to the internet. To search while offline,download a map of the area"

I tried to find an email address I can email to, but can't find any.

Thanks

[Bambino]

@RM19894 There is no O2 email address you can write to. Do you have your mobile data or Wifi turned on when putting an address in your map app?

[RM19894]

I don't have wifi access on my phone. The map app use to work, but has stopped working.

My mobile data is turned off, as it says

"mobile data may be used in the background and may incur charges. Turn it off to help avoid additional charges"

Thanks

[jonsie]

Has this always been the same problem or a recent issue? Hopefully it's just temporary but a bit more info would be useful such as it's this a new phone to yourself and have you changed from android or ios? Contract or P&G? 

[Bambino]

@RM19894 Do you have your GPS location in your settings turned on?

[RM19894]

How do I find the GPS location?

[RM19894]

It's a recent issue. I brought the phone in Apr 2016. I haven't changed phone. I am not sure if it is android or ios, and it's a PAYG phone.

It ask me to download a map offline, would that work?

Thanks

[Bambino]

@RM19894 If it's a Nokia phone it won't be IOS. See this link to download maps offline, but in order to do that you need to turn on your mobile data, as you have no WiFi access. https://support.google.com/maps/answer/6291838?co=GENIE.Platform%3DAndroid&hl=en

After you download the map area you need you can then turn mobile data off. Then turn on your location in your settings.

[RM19894]

Thanks for replying

It's a Microsoft luma 550 phone

[MI5]

@RM19894 you are getting that message because your data is turned off.

If you are on a bundle tariff you will have data that you can use which you can check in your MyO2 http://www.o2.co.uk/myo2 

Maps don't require much data as they only use it for searching.