Italy is no longer In Europe!!!!!!

[xma1e_]

I've been in Milan, Italy for a week now. The first 3 days I used O2 travel was fine, but miday through the 3rd day I recieved a text "Using the web outside Europe costs £6/mb. We don't charge you more than £40 on your current bill and you can use up to 50MB".

I used chat to talk to the helpdesk and they said it was an error they had had and to ignore it.

The next day I get multiple sms warning me about my data usage and then I get one saying I had hit the 50MB limited and had to pay £120 for a further 200MB".

Over the last 48 hours I've had multiple chat sessions, all claiming a reset would help and the last one we left it at having to wait for the final bill to "prove" I am in Italy!

The whole thing has been frustrating as I am suddenly without data and held to randsome to pay £120 for something that should be costing me £1.66

Who knew that Italy was no longer part of Europe!!!

[Cleoriff]

I hope you get it sorted tomorrow @xma1e_ Just to let you know the best time to phone is about 8-8.30am UK time...(so an hour later for you). Your account should show clearly that you were only ever in Italy. Best of luck

[viridis]

Which part of Italy?

[Cleoriff]

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@viridis wrote:
Which part of Italy?

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Op said Milan central and Duomo (post 7) @viridis

[viridis]

Well it's not a bordering country mast issue then as the only border it could have been is Switzerland and they are covered.