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International calls

Anonymous
Not applicable

We have noticed that since we have upgraded to a Nokia 630 that our phone will not work properly when abroad. We can make and receive calls to/from UK from Spain etc. but we cannot make calls in Spain to  a spanish number. We have restaurants listed on the sim that we have always used to book a table but they now will not work - says "This number not yet allocated". International code and correct number are still there.

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MI5
Level 94: Supreme
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Are you prefixed with 00 or + ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 13
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Anonymous
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They are all prefixed with 00

Message 3 of 13
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Cleoriff
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Try adding the the numbers again. I had a problem last year with a couple of my Spanish contact numbers....when I deleted them and added them again they  worked....

Veritas Numquam Perit

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Message 4 of 13
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Anonymous
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We did try that and also entered them manually but no luck.

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Anonymous
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how many different numbers have you tried?

Message 6 of 13
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MI5
Level 94: Supreme
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Registered:
Try using the + sign instead of 00
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 13
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Bambino
Level 84: Resplendent
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If you're in Spain trying to call a Spanish number, you're probably roaming on a Spanish network. If that's so, you wouldn't need to enter the country code, only the local number. Try that and see if it works.

I DO NOT WORK FOR O2



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Message 8 of 13
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Anonymous
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Now back in UK, but we tried at least 6 different restaurants.

Message 9 of 13
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Anonymous
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Thanks for suggestion. We will not know if it works until we go back to Spain in a 6 weeks.

Message 10 of 13
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