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INSURANCE

adam-niko
Level 1: Joiner
  • 1 Posts
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on ‎10-10-2020 13:45

on ‎10-10-2020 13:45

I have a problem with the phone does not work the keyboard does not work face scan after a longer use of the phone it gets warm from the back I called on the hotline but I do not have the code, pin and they disconnect me

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MI5
Level 94: Supreme
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on ‎10-10-2020 13:49

on ‎10-10-2020 13:49

@adam-niko 

Insurance help and claim form here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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on ‎12-10-2020 12:01

on ‎12-10-2020 12:01

Hi @adam-niko welcome to our community! slight_smile

Sorry to hear about your phone though. 😞 Hope the above information gives you some useful next steps. It would be great to hear how you get on with this if you get a chance to pop by the community again.

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