on 10-10-2020 13:45
I have a problem with the phone does not work the keyboard does not work face scan after a longer use of the phone it gets warm from the back I called on the hotline but I do not have the code, pin and they disconnect me
on 10-10-2020 13:49
Insurance help and claim form here https://www.o2.co.uk/help/digital-services/o2-insurance
on 12-10-2020 12:01
Hi @adam-niko welcome to our community!
Sorry to hear about your phone though. 😞 Hope the above information gives you some useful next steps. It would be great to hear how you get on with this if you get a chance to pop by the community again.