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Huawei 4G with WiFi - Update?

Anonymous
Not applicable

on ‎05-01-2017 10:56

on ‎05-01-2017 10:56

Hi all

 

Hoping this is the right board?

 

We have the Huawei 4G dongle with WiFi, and haven't been able to use it for a few weeks now because it advises that there is an update available (when on the internet, it redirects to 192.168.3.1).

 

However to complete the update, we need to enter a username and password..  Which isn't our usual username and password?!  We don't remember ever setting up a separate username & password.

 

Can anyone help me find out how to find it please?!  I've searched everywhere on 'My O2', but to no avail.

 

Thanks in advance....

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MI5
Level 94: Supreme
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on ‎05-01-2017 11:08

on ‎05-01-2017 11:08

Maybe the dongle login which is usually Admin and Admin although check your packaging or documentation to confirm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎05-01-2017 11:09

on ‎05-01-2017 11:09

Hi @Anonymous,

The usual defaults for Huawei devices is admin as both username and password.

If not if you got to http://consumer.huawei.com/uk/support/index.htm

You should be able to find the userguide for you dongle.
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Martin-O2
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In response to madasaf1sh
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Registered:

on ‎12-01-2017 12:01

on ‎12-01-2017 12:01

Hi @Anonymous how are you getting on with this issue? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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