@Davidm06
You'll need to put the old sim in a phone to send the text or call O2 on any of these numbers Guide: Coronavirus Community Help and Support
However, it would appear that you have upgraded your current contract, so you need to call to stop the upgrade or you'll lose phone functionality.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
