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Level 1: Joiner
Posts: 21
Registered: ‎27-07-2013

Re: End of Contract gone over to sim only

Going to wait till 28th and see what the maintainence on the mast is like then after a few days,hopefully they will have sorted it

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Level 1: Joiner
Posts: 21
Registered: ‎27-07-2013

Re: End of Contract gone over to sim only

well mast should of been fixed but still no 4G everything still the same as before even though it say all good ,however went into account and it gave IME No. etc with this under neath saying phone is capable of receiving "Your mobile device is capable of having mobile internet (GPRS WAP) and picture messaging (MMS)."

No mention of 4G even though the phone is 4G capable,

The Z30 is not mentioned in there 4G list only Z10,so if i put the sim inthe Z10, activate it for 4G then change sim to Z30 that should work,Shouldn't it ? well did before sim change to sim only.

But its supose to be 4G already the sim.

 

 

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Posts: 105,846
Topics: 554
Solutions: 13,943
Registered: ‎04-04-2012

Re: End of Contract gone over to sim only

Makes no difference. 4g will (should) work in a 4g phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 21
Registered: ‎27-07-2013

Re: End of Contract gone over to sim only

Ok thanks for that,going to contact O2 tommow because something is not right since the change to sim only contract.My APN settings check out correct

 

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Posts: 105,846
Topics: 554
Solutions: 13,943
Registered: ‎04-04-2012

Re: End of Contract gone over to sim only

It's probably as simple as them just ticking the 4g box in your account settings !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 21
Registered: ‎27-07-2013

Re: End of Contract gone over to sim only

Well it has finally happened i have now 4G.

After phoning CS and actually speaking to someone who uses a Blackberry i had to explain my problem,i was on the phone for 24mins but he said he would ring me back at 4.30 Which infact rang me back at 4.35 good one thought he would not.However he made some adjustments then told me to wait 24hrs if still not working  thne ring CS again.You guessed it still no 4G.CS on the phone went through the account ,hang on your on BB 7 tarrif he says, FFS checked sim No. all correct for 4G changed the BB7 tarrif to BB10 phone asked me to restart phone and would ring back 20 mins.

This he did do,still no change,he spoke to Tech guys and told me they will look into the situation.I told him i will give it a week then still no good will contact CS to find out WTF is going on.

Now the good thing back on 4G so that took from June 15th to sort out.

I must admit the CS were good,but O2 seriously needs to train there staff about the difference between BBos7 and lower and BB10 phones regarding data and that it does not require BIS to get email and BBM etc.If it was all done correctly in the first place at sim change all of this hassel would have been avoided.

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Posts: 80,671
Topics: 574
Solutions: 3,895
Registered: ‎04-01-2009

Re: End of Contract gone over to sim only

Well you got there but it took someone to take ownership of the problem and follow it through. Good on the guy for calling back.