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Dropping credit when on wifi?

WombatPixie
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Hello, I have a PAYG SIM on a 10MB/unlimited minutes/unlimited texts for £10 bundle. I topped up £10 and it immediately dropped to £0, so topped up another £20 and it’s dropping £2 a day despite my phone being connected to wifi 24/7. Can anyone help me figure out why?

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MI5
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@WombatPixie 

Credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles so that accounts for the first £10 top up.

For the £2 a day, this should only happen if you don't have any data allowance remaining.

If your MyO2 still shows that you have data, you need to message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@WombatPixie 

Credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles so that accounts for the first £10 top up.

For the £2 a day, this should only happen if you don't have any data allowance remaining.

If your MyO2 still shows that you have data, you need to message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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WombatPixie
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Thank you for your reply. My account is showing as 0MB available, but again how can this be when I’ve been on Wifi since I started using the SIM? 

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MI5
Level 94: Supreme
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Registered:

@WombatPixie 

Most likely is that your wifi dropped out or the phone lost the connection so reverted to using mobile data.

Keep mobile data turned off on the phone when you are using wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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