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Denim/GDR1 for Nokia Lumia - Update

Chris_K
O2 Social Media Team
O2 Social Media Team
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Hi all,

There have many many discussions and comments here on the community about the status of this update. We've also received tweets and Facebook messages - so we know as ever, this is a highly anticipated update that all of you are waiting anxiously to receive. And we can see why - Cortana herself is worthy of an update like this.

We understand waiting for these updates can be frustrating, but with so many Lumia devices out there, it's understandably going to take Microsoft some time to ensure these updates offer a smooth and enjoyable experience for all customers.

15th Jan 2015 Update
Today, we have approved the latest Denim update for the following Lumia models:
520, 620, 625, 720 and 1320

These updates now sit with Microsoft to schedule and launch to customers. Just to ensure you're 100% in the picture here - the testing and approval process for the above devices is now complete on our end. We are in talks with Microsoft to get a more accurate ETA for release and we do still expect this to be this month, but as and when we receive any confirmations or updates i'll be sure to keep everyone updated here.

What about the others?
We understand the frustration if you have a handset other than the 5 mentioned above, but we assure you we'll work as best we can to test and approve other Denim updates as and when they reach us - that is to confirm that we have not yet received updates for any other Lumia (other than those above) to test. Again, i'll keep you updated as and when we receive other updates for testing.

19th Jan 2015 Update
What models are getting the 'full treatment' and which are just OS updates?
For the updates we have approved and sent back to Microsoft so far - that's the 520, 620, 625, 720 and 1320 - these are the newest updates to the Windows Phone operating system. They do not contain the full range of firmware updates such as the camera improvements that Denim is known for.

What updates are you waiting to receive for testing?
Okay... Deep breath! 530, 630, 635, 735, 820, 830, 920, 925, 930, 1020 & 1520

Will those be the full Denim updates?
Mostly yes, with the exception of the 820 & 920 which will receive a similar OS update to the aforementioned models.

When will you get them and when will we get to download it?
We don't currently have any ETA for receiving these from Microsoft but we'll be sure to keep you updated as and when that changes. Once we have approved the updates, we'll send them back to Microsoft to schedule it for release to customers - this typically takes 1-2 weeks after we approve.

Last words
I know waiting for these updates can be frustrating. I'd like to emphasise that we're sorting the testing out as soon as we get updates and sending them back for release - we're absolutely on the ball with these updates and will do everything we can to limit the time it will take for you to receive this, but some of the process is outside our control (eg, the update being scheduled for release to customers) and we'll do all we can to keep you in the loop.

3rd Feb Update
Denim for the 635 and 1520 are out now. Please see below for info relating to the 930 update

We’re trying to get the updates out sooner by streamlining the test and approval process. As a result, we are trusting Microsoft to test the O2 software updates for us and provide the results of the tests for us to approve, rather than us testing it, releasing back, and waiting for it to be pushed. In the case of the Lumia 930, the Cortana issue was missed by Microsoft, so we will be working together to improve the process for future updates.

Microsoft have identified the issue and have fixed it - as a result, the previous 930 update has been put on hold until it's replaced with the fixed update which we hope will go out soon, though no ETA has been provided.

6th Feb Update
Hi all, just a quick update with regards to the fixed 930 update. We've been given the heads up from Microsoft that this is scheduled to start pushing out from 6pm tonight (Friday 6th Feb). If you don't see the update immediately then don't worry - in case their servers are a bit busy, we'd suggest trying again a few hours later should you encounter any issues.

 

11th Feb Update

Hi everyone, just another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.
Other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

7th March Update

Hi everyone, just wanted to let you know that the Denim update for the Lumia 530 and 735 are now available OTA, and this should conclude all O2 devices now having Denim available to them. I know it's been a frustrating wait for many but we've done all we could to streamline the process and we're pleased the updates are now all readily available.

Hi. I'm from the Social Media Team.

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Anonymous
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Sorry @Chris_K
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Anonymous
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What's the story??
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Anonymous
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Just received a 'critical update', so I installed it.

 

Just checked and I now have Denim on Lumia 635 (O2 locked) phone.

 

Cortana is on and live and folders too!!

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Anonymous
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No sign of Hey Cortana on my 930, can't for the life of me think why o2 felt the need to disable that. The camera improvements are phenomenal though.
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Anonymous
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Same here - Lumia 930 Denim update, but no 'Hey Cortana'.

 

Extremely disappointed if O2 have 'disabled' this feature from their Denim update as there appears to be no valid reason as far as I can see. Microsoft are trumpeting this particular feature as one of the top selling points of their 'flagship' phone.

 

From what I understand it is only O2 where 'Hey Cortana' is not available on the 930. Very poor indeed if that is the case.

 

Come on O2 you're letting us down.

 

 

 

 

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Anonymous
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Lots of reports from users across the web that O2 Lumia 930 is not shipping with Hey Cortana.

 

What pitiful platitude will O2 announce this time as to why we paying customers are at the back of queue again?

 

"Oh, sorry, I know we said we didn't have the update, but then we found it under a pair of slippers, but the Hey Cortana bit had broken off. Sorry about that, anyway, it's bill paying time, can we have some money? You should count yourselves lucky we're giving you half an update, you know, before phones were invented nobody ever got phone updates so count your blessings and eat all of your dinner, some folks would be glad of it."

 

Come on Chris_K, wheel out the the latest excuse.

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Anonymous
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You've put that perfectly! Months of..."what update?? We haven't been given it yet" clearly lies as now here it is. And missing one of the main features...silence from O2 on this one. I think I will be moving on from O2 very shortly...
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Anonymous
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Quote from @Chris_K a wee while ago...We wouldn't knowingly release any updates that we felt did not deliver a positive customer experience" come on now...you cant tell me O2 thought removing hey Cortana would provide a positive customer experience??
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Anonymous
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The silence from O2 on the lack of 'Hey Cortana' is deafening. Even Chris_K whose been the font of knowledge seems to be keeping his head below the parapet on this one. I mean seriously, 'Oops we left off one of the main features you've all been waiting for'. I can't think there is an reason they could come up with that would save that customer base from leaving for another network. 

 

P.The.Tic

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Anonymous
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Another member (credit to bbobeckyj) has said the following re Hey Cortana. For those saying it isn't there, have you checked this?

Disable preview for developers.
Check for updates.
Install.
Wait...
Hey Cortana is in All Settings, not within Cortana settings.
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