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Denim/GDR1 for Nokia Lumia - Update

Chris_K
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Hi all,

There have many many discussions and comments here on the community about the status of this update. We've also received tweets and Facebook messages - so we know as ever, this is a highly anticipated update that all of you are waiting anxiously to receive. And we can see why - Cortana herself is worthy of an update like this.

We understand waiting for these updates can be frustrating, but with so many Lumia devices out there, it's understandably going to take Microsoft some time to ensure these updates offer a smooth and enjoyable experience for all customers.

15th Jan 2015 Update
Today, we have approved the latest Denim update for the following Lumia models:
520, 620, 625, 720 and 1320

These updates now sit with Microsoft to schedule and launch to customers. Just to ensure you're 100% in the picture here - the testing and approval process for the above devices is now complete on our end. We are in talks with Microsoft to get a more accurate ETA for release and we do still expect this to be this month, but as and when we receive any confirmations or updates i'll be sure to keep everyone updated here.

What about the others?
We understand the frustration if you have a handset other than the 5 mentioned above, but we assure you we'll work as best we can to test and approve other Denim updates as and when they reach us - that is to confirm that we have not yet received updates for any other Lumia (other than those above) to test. Again, i'll keep you updated as and when we receive other updates for testing.

19th Jan 2015 Update
What models are getting the 'full treatment' and which are just OS updates?
For the updates we have approved and sent back to Microsoft so far - that's the 520, 620, 625, 720 and 1320 - these are the newest updates to the Windows Phone operating system. They do not contain the full range of firmware updates such as the camera improvements that Denim is known for.

What updates are you waiting to receive for testing?
Okay... Deep breath! 530, 630, 635, 735, 820, 830, 920, 925, 930, 1020 & 1520

Will those be the full Denim updates?
Mostly yes, with the exception of the 820 & 920 which will receive a similar OS update to the aforementioned models.

When will you get them and when will we get to download it?
We don't currently have any ETA for receiving these from Microsoft but we'll be sure to keep you updated as and when that changes. Once we have approved the updates, we'll send them back to Microsoft to schedule it for release to customers - this typically takes 1-2 weeks after we approve.

Last words
I know waiting for these updates can be frustrating. I'd like to emphasise that we're sorting the testing out as soon as we get updates and sending them back for release - we're absolutely on the ball with these updates and will do everything we can to limit the time it will take for you to receive this, but some of the process is outside our control (eg, the update being scheduled for release to customers) and we'll do all we can to keep you in the loop.

3rd Feb Update
Denim for the 635 and 1520 are out now. Please see below for info relating to the 930 update

We’re trying to get the updates out sooner by streamlining the test and approval process. As a result, we are trusting Microsoft to test the O2 software updates for us and provide the results of the tests for us to approve, rather than us testing it, releasing back, and waiting for it to be pushed. In the case of the Lumia 930, the Cortana issue was missed by Microsoft, so we will be working together to improve the process for future updates.

Microsoft have identified the issue and have fixed it - as a result, the previous 930 update has been put on hold until it's replaced with the fixed update which we hope will go out soon, though no ETA has been provided.

6th Feb Update
Hi all, just a quick update with regards to the fixed 930 update. We've been given the heads up from Microsoft that this is scheduled to start pushing out from 6pm tonight (Friday 6th Feb). If you don't see the update immediately then don't worry - in case their servers are a bit busy, we'd suggest trying again a few hours later should you encounter any issues.

 

11th Feb Update

Hi everyone, just another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.
Other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

7th March Update

Hi everyone, just wanted to let you know that the Denim update for the Lumia 530 and 735 are now available OTA, and this should conclude all O2 devices now having Denim available to them. I know it's been a frustrating wait for many but we've done all we could to streamline the process and we're pleased the updates are now all readily available.

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MI5
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Not available on the 630 due to the processor.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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THANKS MI5
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Anonymous
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Hey Cortana is only available on the 830 930 & 1520 which received firmware updates under denim due to the hardware being capable of handling the upgrade.
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Anonymous
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Looking at the update page i bet your glad your not a 3 customer they are still waiting for loads of updates glad to be an O2 customer!!!!!.

 

PS Next week we may get a hint on the next flagship phone from microsoft.

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BlackGrey
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Too true, Rayfry!  I've been an O2 customer for many years, and this is the first time I have been frustrated at their update policy.  Going to try out Cortana tonight!  Any thoughts about the Glance screen problem?

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Anonymous
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Blackgrey i thought you may be using the glance screen app in the lumia update store it`s beta, is it still a problem after the denim update.

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Anonymous
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Blackgrey checking on the windows forum`s i use your problem may well be down to dust collecting in the light sensor on the front camara near the earphone, this can sometimes req a blast off air to clean out the dust, the problem is down to the phone front light sensor thinking you have the phone still up to your ear switching the screen off, try it and let me know if this solve`s the problem.

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BlackGrey
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Good idea, Rayfry - I remember reading that some time ago.  Unfortunately, it hasn't worked.  I really need to find a way to uninstall / reinstall the function.  I really thought the upgrade to Denim would reset everything, but no.  So I have a problem during phonecalls, in that the screen goes black as soon as I press "call", and then won't illuminate when I take the phone away from my ear.  I can see the screen by pressing on, and the screen flashes for 2 or 3 seconds, but does not allow any other actions.  It's particularly frustrating if listening to a voicemai,, because access to the buttons to save or delete is problematical.

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MI5
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Anyone know where I can edit the date of birth of a family member so Cortana will work?
MS says log into master account and then preferences >manage preferences but that doesn't exist in my account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Anyone know where I can edit the date of birth of a family member so Cortana will work?
MS says log into master account and then preferences >manage preferences but that doesn't exist in my account?

Maybe @Anonymous will know Rich?... Worth a try.....:smileyhappy:

Veritas Numquam Perit

Girl in a jacket
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