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Dead Xbox series s

RHINORYAN
Level 1: Joiner
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Hi all,

 

just asking for some advice. I purchased an Xbox series s and it was pretty much dead on arrival. I contacted customer services and they stated that they didn’t have any in stock so they were going to cancel the agreement and I would return it. I’ve returned the item on the 28th of January and O2 have confirmed they have received it and it’s been cancelled on ‘their end’. The agreement is still showing on my account and there is an overdue payment. I’ve contacted O2 customer service twice now and told me I can cancel the direct debit. When does the agreement disappear from my account? Or is it the case that someone hasn’t put the right information onto the O2 system?

 

thanks.

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madasaf1sh
Level 68: Extraordinaire
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@RHINORYAN 

 

I will tag @O2Lisa who is on in the morning, as she may be able to shed some light on this. 


Even if canceled the agreement will show on your account, and dont cancel the DD until it is all cancelled on the account, and the overdue payment is removed.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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O2Lisa
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Morning all, thanks for the tag @madasaf1sh.

@RHINORYAN I'll message you privately and look in to this for you 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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RHINORYAN
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Thanks Lisa,

 

I’ve messaged you 

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