on 28-08-2009 03:57
I wish to send a letter of complaint and cannot for the life of me find the postal address! I have tried numerous different ways of searching for this but with no success .
Surely this information should be readily available???
on 28-08-2009 07:31 - last edited on 13-06-2017 17:09 by MercedesS
below is all the details you require coiped from an email to me.
Adam, I'm sorry to know that you want to make a complaint. You can send your complaint email to
If you want to complain in writing, please post your written complaint to:
O2 Complaints Review Service
PO BOX 694
You'll need to include the following in your complaint
your name and address
your mobile number
a daytime phone number
details of your complaint
a suggestion of what you'd like us to do to put things right.
If you've had any previous correspondence relating to your complaint, please send copies of these as well as any names of managers you've spoken to.
You can also fax your complaint to 01133 881 153.
Our team will review your complaint and contact you with their findings after receiving it.
I hope you'll find this information useful.
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