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Cannot receive text messages from UK number while abroad.

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Anonymous
Not applicable

on ‎24-12-2012 20:00

on ‎24-12-2012 20:00

Hi

 

I've got a Blackberry Bold 9700 which I've had for a bit over two years now. I don't seem to be receiving text messages from UK numbers while in Sweden (but texts from Swedish phones/numbers work fine). This is the only issue as calls work normally.

 

Is this an O2 issue or a phone issue or something to do with the network it connects to while I'm in Sweden?

 

Thanks

 

Kim

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MI5
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In response to Anonymous
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on ‎24-12-2012 20:34

on ‎24-12-2012 20:34

I'd call CS (202 Free from your handset) and report it. Ask for the network team to look in to it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎24-12-2012 20:08

on ‎24-12-2012 20:08

It may have something to do with roaming agreements between the networks. Can you connect to a different network and see if they work?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎24-12-2012 20:30

on ‎24-12-2012 20:30

Connecting to a different network doesn't seem to make much difference.

 

Sometimes a text will come through a couple of days after it's been sent but some of them never come through.

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎24-12-2012 20:34

on ‎24-12-2012 20:34

I'd call CS (202 Free from your handset) and report it. Ask for the network team to look in to it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎24-12-2012 20:39

on ‎24-12-2012 20:39

Is that still the number to call if I'm abroad?

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MI5
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on ‎24-12-2012 20:45

on ‎24-12-2012 20:45

Yes, as I said above wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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