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Can't connect to chat

Anonymous
Not applicable

on ‎01-05-2015 16:33

on ‎01-05-2015 16:33

For the last couple of days my texts are not being received and incoming texts are taking an age to come in. When I go to Messaging on my phone (Nokia Lumia - Windows 7) I receive the message "Can't connect to chat" Is this an O2 issue or down to my phone? I've switched the phone on and off several times without success.

Any help/advice much appreciated.

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MI5
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on ‎01-05-2015 16:37

on ‎01-05-2015 16:37

Sounds like a network issue - check your postcode here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎01-05-2015 16:46

on ‎01-05-2015 16:46

I tried that - but o2 reports no issues. I've sent feedback to say I'm experiencing issues but O2 don't respond to individual feedbacks.

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perksie
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‎01-05-2015 16:49 - edited ‎01-05-2015 16:50

‎01-05-2015 16:49 - edited ‎01-05-2015 16:50

I would report it as there's a chance they don't know, have you tried it in a different location?

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Anonymous
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on ‎01-05-2015 16:53

on ‎01-05-2015 16:53

Will do - I haven't tried in another location - will try to do so tomorrow.

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MI5
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on ‎01-05-2015 17:18

on ‎01-05-2015 17:18

If all else fails do a soft reset and see if it helps (Hold power + vol down until phone vibrates).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎02-05-2015 10:26

on ‎02-05-2015 10:26

It certainly sounds like a network issue. Have you tried cleaning the sim and rebooting the phone? It's the first thing customer service will ask you to do.

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