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Can't buy a watch unless I take a new contract and number, or wait until 2026

Kempy
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Hi!

 

I was moved to O2 from Virgin, earlier this year, and decided to buy a Galaxy S23 Ultra, as I was offered a good deal by O2.

 

Today, I decided I want to buy a Galaxy Watch 6 to go with my phone but was told that I cannot do this unless:

 

1) I take a new phone contract, with a new number (which would cause havoc for work), and pay off my existing agreement (nearly £1k!); or

2) Pay off my existing agreement to allow an upgrade; or

3) Wait until 2026.

 

That just doesn't make sense to me - am I missing something obvious?

 

Surely, they can just sell me a watch and link it to my existing number?

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MI5
Level 94: Supreme
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Complete rubbish @Kempy 

Go in store to buy as it needs to be set up in store anyway.

Guide: Connecting your Samsung Smartwatch 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

Complete rubbish @Kempy 

Go in store to buy as it needs to be set up in store anyway.

Guide: Connecting your Samsung Smartwatch 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kempy
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Hi,

 

Thanks - I didn't think it was rtight...!

 

I took your advice and went to Lakeside last night; walked out with a new Galaxy Watch 6, connected to my existing account.

 

Thanks for your help!

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MI5
Level 94: Supreme
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Registered:

Good news @Kempy 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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