Can't buy a watch unless I take a new contract and number, or wait until 2026

[Kempy]

Hi!

I was moved to O2 from Virgin, earlier this year, and decided to buy a Galaxy S23 Ultra, as I was offered a good deal by O2.

Today, I decided I want to buy a Galaxy Watch 6 to go with my phone but was told that I cannot do this unless:

1) I take a new phone contract, with a new number (which would cause havoc for work), and pay off my existing agreement (nearly £1k!); or

2) Pay off my existing agreement to allow an upgrade; or

3) Wait until 2026.

That just doesn't make sense to me - am I missing something obvious?

Surely, they can just sell me a watch and link it to my existing number?

[MI5 · Accepted solution]

Complete rubbish @Kempy 

Go in store to buy as it needs to be set up in store anyway.

Guide: Connecting your Samsung Smartwatch 

[Kempy]

Hi,

Thanks - I didn't think it was rtight...!

I took your advice and went to Lakeside last night; walked out with a new Galaxy Watch 6, connected to my existing account.

Thanks for your help!

[MI5]

Good news @Kempy 👍