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Can't View Balance/Tariff of Mobile Broadband Device

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AjixBKR
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‎22-06-2018 18:37

‎22-06-2018 18:37

Recently got a 'Pocket Hotspot Huawei 4g 2017' with a preloaded pay as you go sim. It seems to work fine however when I look in the my device page on the o2 website I can't view my Current Balance or my Tariff (it just shows "This information is not available at the moment. Please try again later."). As a result, I can't reliably track how much data I'm using.

 

Any feedback on this issue would be much appreciated.

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MI5
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‎22-06-2018 18:48

‎22-06-2018 18:48

@AjixBKR
You should be able to check it here https://mobilebroadbandaccess.o2.co.uk/Refresh/NewUserSignin
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151269 Posts
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  • 28829 Solutions
Registered:

‎22-06-2018 18:48

‎22-06-2018 18:48

@AjixBKR
You should be able to check it here https://mobilebroadbandaccess.o2.co.uk/Refresh/NewUserSignin
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AjixBKR
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‎22-06-2018 18:52

‎22-06-2018 18:52

Thanks!

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MI5
Level 94: Supreme
In response to AjixBKR
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‎22-06-2018 19:00

‎22-06-2018 19:00

Image result for thumbs up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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