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Bought Alcatel Second Hand, Need To Unlock

Anonymous
Not applicable

I recently bought an Alcatel Pixi and it is locked onto o2. I have a BT pay monthly sim and I need to unlock it but I can't do it on here because I don't have an o2 account. Does anyone know what I can do?

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MI5
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@Cleoriff wrote:

Hi @Anonymous

I presume it will require a call to customer services and a fee to unlock..http://www.o2.co.uk/contactus


Yes, you will need a PAYG SIM on Classic pay as you go and top up £20.

Use the phone on O2 for a couple of days and ensure you have £15 of credit left to pay for the unlock code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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Hi @Anonymous

Have a look at this help link http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

I presume it will require a call to customer services and a fee to unlock..http://www.o2.co.uk/contactus

 

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MI5
Level 94: Supreme
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@Cleoriff wrote:

Hi @Anonymous

I presume it will require a call to customer services and a fee to unlock..http://www.o2.co.uk/contactus


Yes, you will need a PAYG SIM on Classic pay as you go and top up £20.

Use the phone on O2 for a couple of days and ensure you have £15 of credit left to pay for the unlock code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Curr946
Level 26: Upbeat
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Or..... Find someone on pay monthly to put their sim in and make a few calls. They can then go online and request the code for free.... Not that I've done such a thing is the past slight_smile
Current Phone: Sony Xperia XZ Premium
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