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Blackberry

Anonymous
Not applicable

on ‎18-11-2016 15:47 - last edited on ‎18-11-2016 16:38 by Moderator

on ‎18-11-2016 15:47 - last edited on ‎18-11-2016 16:38 by Moderator

I have got the display showing "sim not provisiond2" on my Blackberry. I spoke to somebody who advised me that because I had not used the device for some it went out of use. She told me that she would reinstate it including the £45.56 that was not used. She informed me that within 24 hyours it would be up and running and that money be still be able to use for pay and go. She told me she would send me an e-mail confirming her actions. That was on 11/11/2016. Please respond.

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jonsie
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on ‎18-11-2016 15:55 - last edited on ‎19-11-2016 08:22 by Moderator

on ‎18-11-2016 15:55 - last edited on ‎19-11-2016 08:22 by Moderator

You need to call them again I'm afraid. This is a customer forum so you also need to remove your details.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎18-11-2016 16:15 - last edited on ‎19-11-2016 08:22 by Moderator

on ‎18-11-2016 16:15 - last edited on ‎19-11-2016 08:22 by Moderator

Make sure you make a chargeable call every 6 months or else the same will happen again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎24-11-2016 17:56

on ‎24-11-2016 17:56

Hey @Anonymous Did you manage to sort this out in the end or do you still have any questions?

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