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BT e-mail not sending on a Nokia 635

Anonymous
Not applicable

on ‎11-09-2015 11:40

on ‎11-09-2015 11:40

I can't get my Nokia 635 to send e-mails from my BT e-mail account when it is connected via O2.  It works fine when it is connected via WiFi.  All the e-mail settings are exactly what BT says they should be.

 

The e-mail account works fine from a Nokia 735 connected via Vodafone and the settings are identical to those on the BT website and the same as those on the Nokia 635.

 

I have reset the 635 to factory settings, but this hasn't helped.

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MI5
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In response to Anonymous
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on ‎13-09-2015 10:55

on ‎13-09-2015 10:55

I've never seen it set up like that before. I'll dig a bit deeper.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎18-09-2015 09:53

on ‎18-09-2015 09:53

Any further ideas, guys?

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MI5
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on ‎18-09-2015 16:11

on ‎18-09-2015 16:11

Not so far, my windows phone is different to how this has been described.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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