BIS will not connect via wifi when abroad

[Anonymous]

 My 9700 will not connect to the BIS (for which I pay a monthly fee) via wifi when I go abroad.  Once  I switch on (and pay for) data roaming the BIS connects! I shouldn't have to do this!

[Anonymous]

It may sound silly have you tried restarting the phone if not give customer services a call on +44 844 809 0202 from abroad free on pay monthly

[MI5]

WiFi is nothing to do with O2.
It appears to be a BIS restriction on the WiFi network you are using as you say it connects fine over O2 mobile data connection.....

[Anonymous]

Have you tried pulling the battery out while the phone is turned on then putting it back in(battery pull) or resending Service Books?

On your 9700, do the following:

1. Press the Menu key

2. Scroll to and select Setup

3. Scroll to and select Email Settings

4. Wait while your email settings are retrieved.

5. Press the Menu key

6. Scroll to and select Service Books

7. Scroll to and select Send Service Books

8. Select OK

9. The service books will be sent to your Bold 9700

Now test the connection over Wifi again.

This issue was raised on this community around 2 years ago where a number of O2 customers were unable to use BIS over Wifi. I believe it was fixed at the time and I certainly didn't have any problems at the time. The BIS connection over Wifi can be controlled by O2 but i can't think why they would restrict that type of connection.

I assume you have data roaming turned on? Do you get a BIS connection when not connected to Wifi abroad if you turn off data roaming (this may incur a very small charge as the BIS connection will send/recieve a very small amount of data when you turn of data roaming).

[Anonymous]

Many thanks - I had tried that but to no effect.

[Anonymous]

Apparently it may have been caused by the need to resynchronise the email accounts with BIS - possibly every 90 days or when you travel overseas. I'll try again in a couple of weeks when we next go to Spain. Thanks for the advice.

[Anonymous · Accepted solution]

Thanks for the advice - I had used this option (which worked) but resented having to pay for a day's data roaming when I was paying for the Blackberry add on via my monthly account (comes from living in Yorkshire!). This situation has only occurred since the New Year so I wondered if some BIS protocols had changed as it was fine until then.