BB 9360 apps dowload and delete

[Anonymous]

Dear All,

I am the proudly owner of a new BB 9360, as from 2nd Jan, which I love it and hasn't let me down.

Today I have downloaded the Whatsapp app and after only 2 messages sent via this app I decided that I didn't like it and proceeded with deleting the app from my phone; afterwards however, I have noticed that each time I've sent an e-mails as I used to do it previously (from my email accountant associated with my BB) there is a charge from my balance; also, I've noticed, even when I've text it O2 to find out my current balance, there was a charge too, which again, it was free before.

So my question is, what have I done and how can I rectify it? Any suggestions/solutions, please?

Many thanks

[MI5 · Accepted solution]

Are you sure your free allowance hasn't expired and you are using your credit to text and access data? Having said that, your balance text should be free anyway. Try the battery pull trick and see if it helps.

[Anonymous]

Thank you for your suggestion; at the end of the app's deleting process the phone was restarted/equivalent of pulling the battery out; I wonder though, if the phone is behaving like having been set up for MMS or SMS which I believe you have to pay for the service? if yes, how can I get cancel this, if possible? many thanks

[Anonymous]

I also, just, tried to send an other text to find out my balance and it did not go through - I had 'Network out of order' message instead...

[MI5]

Whatsapp only uses your data connection so it shouldn't add any MMS settings. Try turning off, removing battery and SIM then reconnecting - It will give you a "new" network connection.