Attempting to end my contract

[Anonymous]

My phone has been stolen and I have spent all morning ringing customer services everytime I get through to someone they just hang up. All I want to do is pay and terminate my contract and won't allow me to do so.

[jonsie · Accepted solution]

You need to keep calling 202. Dial 202, option two then press zero.

[perksie]

They will block the sim for you but it won't allow you to cancel your contract without full payment.

[Cleoriff]

post edited.

And...to add to your reading if required...info on cancelling contract...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[jonsie]

The op wants to pay off and end the contract. ...

[Cleoriff]

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@jonsie wrote:

The op wants to pay off and end the contract. ...

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Yes I saw that @jonsie but wasn't sure if they wanted info on stolen phones. However I have edited my post as it seemed too much information...

[jonsie]

5​no problem @Cleoriff though the OP seems not too bothered about any unauthorised use on the phone?

[MI5]

It's 202 then option 1, then zero if you are calling from a friends o2 mobile or dial 0344 8090202 from a landline.