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Adding another phone to my contract

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Megan1015
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‎12-11-2020 22:52

‎12-11-2020 22:52

I am trying to buy another pay monthly phone on my O2 account, so I will have 2 all together. However when I go to checkout it is asking me if I want to change number for the existing phone or upgrade the other phone. Which I don’t want to do either a want to buy another phone and not upgrade the other phone yet. How do I do this?
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MI5
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‎12-11-2020 22:59

‎12-11-2020 22:59

@Megan1015 

You need to create a new account with a different email address or call customer service to do it for you Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151488 Posts
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  • 28836 Solutions
Registered:

‎12-11-2020 22:59

‎12-11-2020 22:59

@Megan1015 

You need to create a new account with a different email address or call customer service to do it for you Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Megan1015
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‎12-11-2020 23:00

‎12-11-2020 23:00

Can i then link these together so I can view both phones on the app? Is this how you do the family plan?
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MI5
Level 94: Supreme
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‎13-11-2020 07:12

‎13-11-2020 07:12

@Megan1015 

Yes they can be linked in your MyO2 and here's how to get family plan discount. 

https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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