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Active Diverts

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Anonymous
Not applicable

on ‎23-10-2014 12:06

on ‎23-10-2014 12:06

When I make a call my phone says it has active diverts, but when I check in phone settings it tells me I have no diverts. How donI resolve this?
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MI5
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on ‎23-10-2014 12:18

on ‎23-10-2014 12:18

It means answer phone is turned on. Dial 1760 to cancel it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎23-10-2014 12:18

on ‎23-10-2014 12:18

It means answer phone is turned on. Dial 1760 to cancel it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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In response to MI5
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on ‎23-10-2014 12:23

on ‎23-10-2014 12:23

Dialling ##002# will cancel all diverts.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable
In response to MI5

on ‎23-10-2014 12:25

on ‎23-10-2014 12:25

Thank you -sorted
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jonsie
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on ‎23-10-2014 12:31

on ‎23-10-2014 12:31

Nice one slight_smile

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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In response to jonsie
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on ‎23-10-2014 12:32

on ‎23-10-2014 12:32

Anytime slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎23-10-2014 13:30

on ‎23-10-2014 13:30

Glad it's sorted @Anonymous
Remember to return to your discussion to mark a post as your solution, find that button on each reply you receive.
Great advice guys!
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