4g speeds being very poor?

[Anonymous]

Hi, 

Unsure if anyone can really help but i have recently taken a new contract on 4g services with the Nokia 1020 and i must admit i thought there would be a decent speed boost over 3g but in all honesty after testing the service i must admit i am disappointed. 

In all speedtests i never appear to go above 2.2Mb down and 900Mb up with a 65m ping time. 

However on one of my older contracts with Three on it's 3g service i appear to be seeing 14/20Mb down and 2.5Mb up with a 40ms ping in the same areas.

I am not currently finding o2 4g services anything to get excited over 😕

[Anonymous · Accepted solution]

Have you checked your service status to ensure your masts are ok

http://status.o2.co.uk

You do have a 90 day happiness guarantee you can use to return to 3G if you want.


Give 4G a go
If you aren't totally happy within 90 days, we will help transfer you to a 3G tariff and give you a bill credit up to £15.

[Anonymous]

Something is defiantly wrong there I've not had speeds under 20mbps down and 10mbps up usually a lot faster than that

[Anonymous]

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@Anonymous wrote:

Hi, 

Unsure if anyone can really help but i have recently taken a new contract on 4g services with the Nokia 1020 and i must admit i thought there would be a decent speed boost over 3g but in all honesty after testing the service i must admit i am disappointed. 

In all speedtests i never appear to go above 2.2Mb down and 900Mb up with a 65m ping time. 

However on one of my older contracts with Three on it's 3g service i appear to be seeing 14/20Mb down and 2.5Mb up with a 40ms ping in the same areas.

I am not currently finding o2 4g services anything to get excited over 😕

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That's not good, my experience of 4G (on EE) is brilliant.

You should be getting much faster speeds.

As suggested check the network status page, but also check that you are connected to 4G?  It may sound daft but maybe forced onto 3G only for some reason.

I can't remember off the top of my head how you check this on WIndows Mobile, but sure you can find it.

[Anonymous]

I would Imagine it would show up in on the display as 4g or lte

[Anonymous]

Possibly contacting uk customer services on 202 , just to get your account checked out if your masts are showing as all Ok.

[Anonymous]

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@Anonymous wrote:

I would Imagine it would show up in on the display as 4g or lte

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Should do but just to be 100%

[aldaweb]

That certainly hasn't been my experience with 4G as witnessed by the speedtest in my sig, though it does have a tendency to fall back to 3G or slower at busy times.

[Anonymous]

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@aldaweb wrote:

That certainly hasn't been my experience with 4G as witnessed by the speedtest in my sig, though it does have a tendency to fall back to 3G or slower at busy times.

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Falls back to 3G or slower at busy times, as in the network switches to 3G/E etc?? Or the speeds resemble those ow 3G, Edge etc?

Must admit I am concerned about what I am hearing about O2's 4G now it's rolling out more....!

[aldaweb]

Actual fall back to H+, 3G, Edge, GPRS or sometimes just GSM (no data) as indicated in the phone's status bar, and that's within London.