my phone has error messages which will not clear when pressing ok

[Anonymous]

I am unable to access settings etc. I have tried turning off and on again I have also removed battery. It is an Alcatel pixi 3

[MI5 · Accepted solution]

Sounds like the operating system has crashed.
You could try a factory reset but you will lose any pictures etc that aren't backed up.
http://www.hardreset.info/devices/alcatel/alcatel-4027a-pixi-3-45-3g/

[Anonymous]

You may need to send the phone off for repair or get another phone 

[Anonymous]

thanks I will give that a try

[Anonymous]

I think I am probably due a new phone .... thanks

[jonsie]

That would be my choice to be honest. 

[Anonymous]

You are very welcome & good luck with whatever you decide to do 

[Anonymous]

thanks

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

We are sorry to see that your phone is not working. Did you get a new one or send it off for repair? We wonder 

Thanks a lot, @Anonymous, @jonsie and @MI5 for all the help!