cancel
Showing results for 
Search instead for 
Did you mean: 

Bought Alcatel Second Hand, Need To Unlock

Anonymous
Not applicable

I recently bought an Alcatel Pixi and it is locked onto o2. I have a BT pay monthly sim and I need to unlock it but I can't do it on here because I don't have an o2 account. Does anyone know what I can do?

Message 1 of 4
6,761 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Cleoriff wrote:

Hi @Anonymous

I presume it will require a call to customer services and a fee to unlock..http://www.o2.co.uk/contactus


Yes, you will need a PAYG SIM on Classic pay as you go and top up £20.

Use the phone on O2 for a couple of days and ensure you have £15 of credit left to pay for the unlock code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 4
6,736 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous

Have a look at this help link http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

I presume it will require a call to customer services and a fee to unlock..http://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
6,758 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Cleoriff wrote:

Hi @Anonymous

I presume it will require a call to customer services and a fee to unlock..http://www.o2.co.uk/contactus


Yes, you will need a PAYG SIM on Classic pay as you go and top up £20.

Use the phone on O2 for a couple of days and ensure you have £15 of credit left to pay for the unlock code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
6,737 Views

Curr946
Level 26: Upbeat
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:
Or..... Find someone on pay monthly to put their sim in and make a few calls. They can then go online and request the code for free.... Not that I've done such a thing is the past slight_smile
Current Phone: Sony Xperia XZ Premium
Message 4 of 4
6,694 Views