Re: returns

Anonymous · ‎10-07-2015

just had an exchange on my phone but i forgot to put the charger in the box what do i do ?

cant get through to speak to someone...

Cleoriff · ‎10-07-2015

Hi @Anonymous

Not to worry...You could return it to your O2 shop and ask them to pass it on....but you really do need to let Customer Services know that you forgot to put it in...

http://www.o2.co.uk/contactus

At a push you could send it seperately with a note of explanation...as long as you can include the details of the phone you returned...

Veritas Numquam Perit

MI5 · ‎10-07-2015

Keep it as a spare - I wouldn't worry about it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-07-2015

@MI5 wrote:
Keep it as a spare - I wouldn't worry about it.

My first thought...but tryng to keep up an honest perspective...

Veritas Numquam Perit

MI5 · ‎10-07-2015

The returned handset will be checked, refurb'd and re packaged anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-07-2015

I've returned 2 like this and not heard a bean.

Panic not

jonsie · ‎10-07-2015

Well as o2 no longer supply chargers I think it only fair that you do the same

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS