order

jakeeyboy2003 · ‎22-05-2024

hi

i just set up a contract and ordered a phone with said contract, when it got to the payment screen i put all my details in and it then said we had trouble processing your payment, i checked my bank and the money came out, but i cant find the order on my o2 account or my email, i just want to know if it has all gone through correct

MI5 · ‎22-05-2024

@jakeeyboy2003

Payment will be pending and returned by your bank if the order didn't go through.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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