i need to talk to customer services advisor about swapping my BROKEN sim

[PS1984]

Please help. I have received a new sim and need to swap it. 

[MI5]

http://www.o2.co.uk/contactus

[MI5]

SIM swapping from a broken SIM won't be possible without calling, using live chat or visiting a store.

OP already has a new SIM.

[Bambino]

PS1984, is your new sim broken or your old one? If the new one you have received is good you can swap your number to it here: http://swapmysim.o2.co.uk/

[Anonymous]

Well my reply was written totally wrong !

Thanks @MI5 for highlighting it as per !

It should have said.

You can simswap it out at an O2 Store.

[MI5]

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@Bambino wrote:

PS1984, is your new sim broken or your old one? If the new one you have received is good you can swap your number to it here: http://swapmysim.o2.co.uk/

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Old sim needs to receive a text to start the process. If it's broken, it won't be able to, unfortunately....

[Bambino]

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@MI5 wrote:

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@Bambino wrote:

PS1984, is your new sim broken or your old one? If the new one you have received is good you can swap your number to it here: http://swapmysim.o2.co.uk/

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Old sim needs to receive a text to start the process. If it's broken, it won't be able to, unfortunately....

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Ah, right. Didn't know that. I did mine in store and I don't recall that happening.

[MI5]

It won't in store as you have to pass security with the shop person. But online, you could be anyone trying to swap sims....

[Bambino]

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@MI5 wrote:
It won't in store as you have to pass security with the shop person. But online, you could be anyone trying to swap sims....

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Understood. Reasonable to do it that way online for security purposes then.

[Anonymous]

best go to o2 store or live chat they will help you swap your sim card for you for free