big bill

[Anonymous]

hi i got a big bill for over £500 and ive not used my iphone 4 that much theyve sent me 3 bills in the space of one month i then asked if i can change my number they said yeah i can all i needed to do is get a new sim witch i did and told them i get a new sim they storted it out and now my iphone 4 is blocked i cant get anyone to phone me so now all the jobs ive applied for i dont get now 😞 i asked them why is it  so high they said i havent paid a bill when i paid my last bill in jan 

[perksie]

Have you looked in MyO2 to see what the charges are for?

[Anonymous]

The short answer here is to speak directly by telephone to Customer Services before this goes further.

Its possible they blocked your services for non-payment.

[Anonymous]

ive done that ive phoned them emailed them and not heard anything for days then they wont give me much infor

[Anonymous]

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@Anonymous wrote:

ive done that ive phoned them emailed them and not heard anything for days then they wont give me much infor

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You could try taking all your paperwork with you to a high-street store, although you may be told they cannot help or you may get a helpful employee who will instigate a phone call to Customer Services.

Are you stating that CS are not advising you on what steps they are taking.

Their is a complaint online procedure you can follow via link on the 02 site.

[jonsie]

It sounds like they are asking for the contract to be paid up in full. You really need to speak to them urgently or authorise a responsible adult to speak on your behalf.

[Anonymous]

i phoned them back up they said if i pay £250 theyll unblock my iphone then pay aother £250 and my phone will be working again they said theyll send aother sim card i brought the iphone on line

[perksie]

So what are the charges for?

[Liquid]

Your lucky that they'll unblock after £250:)

Seen quite a few customers have to pay the full amount before service is restored.

[Anonymous]

What are the charges for have you not paid the bills