big bill
on 08-02-2013 03:40
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on 08-02-2013 03:40
hi i got a big bill for over £500 and ive not used my iphone 4 that much theyve sent me 3 bills in the space of one month i then asked if i can change my number they said yeah i can all i needed to do is get a new sim witch i did and told them i get a new sim they storted it out and now my iphone 4 is blocked i cant get anyone to phone me so now all the jobs ive applied for i dont get now 😞 i asked them why is it so high they said i havent paid a bill when i paid my last bill in jan
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on 08-02-2013 07:34
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on 08-02-2013 07:34
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 08-02-2013 07:36
Its possible they blocked your services for non-payment.
on 08-02-2013 07:40
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on 08-02-2013 07:40
ive done that ive phoned them emailed them and not heard anything for days then they wont give me much infor
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on 08-02-2013 07:49
@Anonymous wrote:ive done that ive phoned them emailed them and not heard anything for days then they wont give me much infor
You could try taking all your paperwork with you to a high-street store, although you may be told they cannot help or you may get a helpful employee who will instigate a phone call to Customer Services.
Are you stating that CS are not advising you on what steps they are taking.
Their is a complaint online procedure you can follow via link on the 02 site.
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on 08-02-2013 12:19
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on 08-02-2013 12:19
It sounds like they are asking for the contract to be paid up in full. You really need to speak to them urgently or authorise a responsible adult to speak on your behalf.
on 08-02-2013 21:15
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on 08-02-2013 21:15
i phoned them back up they said if i pay £250 theyll unblock my iphone then pay aother £250 and my phone will be working again they said theyll send aother sim card i brought the iphone on line
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on 08-02-2013 22:30
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on 08-02-2013 22:30
So what are the charges for?
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 09-02-2013 00:14
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on 09-02-2013 00:14
Seen quite a few customers have to pay the full amount before service is restored.
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on 09-02-2013 00:28
What are the charges for have you not paid the bills