What's happened to 02 :(

[Anonymous]

Been with 02 for around 8 years, in that time I've seen the best tariffs disappear, god knows how many updates to the website; to the point where each time I have to spend more and more time trying to find the things I need, broken my mobile yesterday and logged in today to a text delivery company to let them know I was home for an xmas delivery "all part of the service you know" anyway, seems that 02 no longer allow the 10 free texts, which honestly is a bit tight when you consider how much I've put in.

To boot the site has changed again, now I can't even find the email address and am only given options to either live chat, which does nothing to resolve my issue or FAQ's and a forum, it seems that 02 like many others now cannot be bothered to reply to emails so much so its nion impossible to locate the email address, now excuse me if I'm wrong but email is still widely used, I'm not sending a telegram here, just a bloody email. Anyway was kind of the final straw on the host of issues I've had over the last 12 months, so been out and bought a Voda simcard today, disappointed with 02 it's gone right down hill, I always loved the simplicity of 02 which was a huge contributory factor for me choosing them as my carrier, but alas its all complicated now, beyond me! I feel like I'm no longer the target market, must be all these kids with Chavberry phones I guess. 

[perksie]

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@Anonymous wrote:

Here's a simple way, on the home page use search, top right, just put in "email" then click search, this takes you to the results page, click 3rd one down, this takes you to a new page and a box with the email link, just click on it and there you are.

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You can also ask here as there is somebody here almost round the clock, but it's not an email address, it's an internal message as email is not secure and you can't discuss your account that way.

See post 2 in this thread for the link.

[Anonymous]

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@MI5 wrote:

Whoa. You said nothing about not having a landline and your remedy was to buy a Voda sim (not a phone) - so your lies don't add up !!!!
Anyway I COULD CARE LESS, so whatever and have some more full stops..............................................

PS. Merry Christmas 

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Why are you so horrible to newbies?

[Anonymous]

Well the OP wasn't exactly polite to MI5!

[MI5]

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@Anonymous wrote:

Why are you so horrible to newbies? 

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If that was designed to get a rise out of me it failed.

I don't waste my time with pathetic childish taunts......

It also has naff all to do with you so I thank you to butt out 

[jonsie]

Hope this thread helps others but all the advice given in good faith by the community members seems to be completely oblivious to the OP.