Waiting for O2 to answer for 22 minutes and counting

on 17-11-2014 10:05
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on 17-11-2014 10:05
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on 17-11-2014 10:07
Normal = Yes 😞
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 17-11-2014 10:12
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on 17-11-2014 10:12
Anything we can help with?

on 17-11-2014 10:13
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on 17-11-2014 10:13
We have heard from people waiting 1-2 hours which we think is due to recent new product launches.
Have you tried Online Live Chat or can we help if it's not account based.

on 17-11-2014 10:18
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on 17-11-2014 10:18
Answered after 29 minutes. Account now closed. Disgusting service.
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on 17-11-2014 10:20
I hope you find a better service with any new network you may choose.
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on 17-11-2014 10:22
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on 17-11-2014 10:22
29 minutes?....Quite quick really for O2 nowadays...:smileysad:
Veritas Numquam Perit
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on 17-11-2014 10:51
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on 17-11-2014 10:51

on 17-11-2014 10:56
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on 17-11-2014 10:56
i waited 40 and then instead of picking up they hung up....rang back been waiting another 40....still waiting
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on 17-11-2014 11:06
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on 17-11-2014 11:06
You're not the first to complain, and sadly you won't be the last. O2 customer service has just fallen down. The excuse of new releases being part of the reason for it is garbage. The iPhone 6 was released two months ago, and the Samsung Note 4 one month ago. I'd hardly call either of them 'new' now.

