Re: Waiting for O2 to answer for 22 minutes and co...

Anonymous · ‎17-11-2014

Is it acceptable to be holding on for 22 minutes?

MI5 · ‎17-11-2014

Acceptable = No
Normal = Yes 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-11-2014

Some people wait much longer.
Anything we can help with?

Anonymous · ‎17-11-2014

Hi Chinkmilk and Welcome to the Community forum.

We have heard from people waiting 1-2 hours which we think is due to recent new product launches.

Have you tried Online Live Chat or can we help if it's not account based.

Anonymous · ‎17-11-2014

Answered after 29 minutes. Account now closed. Disgusting service.

Anonymous · ‎17-11-2014

Thanks for updating.

I hope you find a better service with any new network you may choose.

Cleoriff · ‎17-11-2014

29 minutes?....Quite quick really for O2 nowadays...:smileysad:

Veritas Numquam Perit

jonsie · ‎17-11-2014

Job done then....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎17-11-2014

i waited 40 and then instead of picking up they hung up....rang back been waiting another 40....still waiting

Bambino · ‎17-11-2014

You're not the first to complain, and sadly you won't be the last. O2 customer service has just fallen down. The excuse of new releases being part of the reason for it is garbage. The iPhone 6 was released two months ago, and the Samsung Note 4 one month ago. I'd hardly call either of them 'new' now.

I DO NOT WORK FOR O2

O2

Waiting for O2 to answer for 22 minutes and counting