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Level 3: Thinker
Posts: 49
Registered: โ€Ž24-09-2015

The worst customer experience in the world award goes to O2!

This is stuff That seriously couldn't be scripted! after 12 credit checks on me that I passed for a device I'm not getting, O2 kindly changed my tariff. Yeah seriously. I talk to online CS ๐Ÿ˜‚ Who tell me it's just a mistake on my part, ummm ok. This morning it gets changed back to what it was before! I have emails for both changes. Then, and this is the real icing on the cake for me, an O2 letter landed on my mat this morning, with baited breath I open it... is it an update about my iPhone 7? Is it an apology for lowering my credit score? NOPE! It's a ยฃ&@$ing default notice! ๐Ÿค”. Apparently I defaulted because I didn't pay the early termination fee of ยฃ243.54 for the refresh contract I paid off in full and cancelled ๐Ÿ˜‚. I'm starting to wonder if o2 have something against me. How could one company screw up so much in one week? give me a few pedigree chum bones and an hour I could teach my dog to do a better job than this. It's gross incompetence, and I'm just supposed to accept a 'sorry for the trouble' ๐Ÿ˜˜My๐Ÿด

 

Anonymous
Posts: 0

Re: The worst customer experience in the world award goes to O2!

Level 3: Thinker
Posts: 49
Registered: โ€Ž24-09-2015

Re: The worst customer experience in the world award goes to O2!

What's the point when it falls on deaf ears. I'm still waiting for a reply after my first complaint. People need to know how o2 treat their customers. 

Posts: 115,434
Topics: 571
Registered: โ€Ž04-04-2012

Re: The worst customer experience in the world award goes to O2!

I would catalog all your complaints into one and if not resolved by o2 you can then take your complaint to the Ombudsman.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: The worst customer experience in the world award goes to O2!

You have to wait at least 8 weeks before you can request a letter of deadlock & go to the ombudsman 

Posts: 115,434
Topics: 571
Registered: โ€Ž04-04-2012

Re: The worst customer experience in the world award goes to O2!

Not if you get a letter of deadlock immediately - 8 weeks is only if communication breaks down or o2 refuse to deliver your wishes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: The worst customer experience in the world award goes to O2!

When did you file the first complaint as it takes up to 7 working days for them to reply 

Level 3: Thinker
Posts: 49
Registered: โ€Ž24-09-2015

Re: The worst customer experience in the world award goes to O2!

Last week after the 12 credit checks. This is new stuff I'm adding to the ever growing pile of ๐Ÿ’ฉ O2 keep pulling on me. If someone told me that all this happened to them I'd really find it hard to believe lmao! It's like o2 are going out of their way to make me angry lol. right now I'm just trying to find this amusing. It's all I can do. to be honest it doesn't even feel real, how can a company screw up this bad this quickly?!
Posts: 115,434
Topics: 571
Registered: โ€Ž04-04-2012

Re: The worst customer experience in the world award goes to O2!

It's easy for O2. They've been practicing for years!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,875
Topics: 578
Registered: โ€Ž04-01-2009

Re: The worst customer experience in the world award goes to O2!