on 22-09-2016 16:57
This is stuff That seriously couldn't be scripted! after 12 credit checks on me that I passed for a device I'm not getting, O2 kindly changed my tariff. Yeah seriously. I talk to online CS 😂 Who tell me it's just a mistake on my part, ummm ok. This morning it gets changed back to what it was before! I have emails for both changes. Then, and this is the real icing on the cake for me, an O2 letter landed on my mat this morning, with baited breath I open it... is it an update about my iPhone 7? Is it an apology for lowering my credit score? NOPE! It's a £&@$ing default notice! 🤔. Apparently I defaulted because I didn't pay the early termination fee of £243.54 for the refresh contract I paid off in full and cancelled 😂. I'm starting to wonder if o2 have something against me. How could one company screw up so much in one week? give me a few pedigree chum bones and an hour I could teach my dog to do a better job than this. It's gross incompetence, and I'm just supposed to accept a 'sorry for the trouble' 😘My🐴
on 22-09-2016 17:13
on 22-09-2016 17:13
on 22-09-2016 17:20
on 22-09-2016 17:20
What's the point when it falls on deaf ears. I'm still waiting for a reply after my first complaint. People need to know how o2 treat their customers.
on 22-09-2016 17:22
on 22-09-2016 17:22
on 22-09-2016 17:35
You have to wait at least 8 weeks before you can request a letter of deadlock & go to the ombudsman
on 22-09-2016 17:50
on 22-09-2016 17:50
on 22-09-2016 18:01
When did you file the first complaint as it takes up to 7 working days for them to reply
on 22-09-2016 19:36
on 22-09-2016 19:36
on 22-09-2016 19:40
on 22-09-2016 19:40
on 23-09-2016 05:07
on 23-09-2016 05:07
When they mess up it's usually spectacular....