on 12-07-2019 19:37
I know this isn't mobile related and yes I do still have a landline (shock horror)
Looks like someone has put their number in incorrectly or a company had initiated a move of my landline without my knowledge.
I've got up until 24th July to put the brakes on but does anyone know if there's anywhere outside of my existing supplier I can put the brakes on this online rather than having to call up as the request doesn't register on their portal?
Just asking as don't really want to take up my lunchbreak on Monday with such a call.
Considering slamming has been a problem for years I'm not sure why ofcom hasn't come up with something like the recent switch by text whether you have to provide an authorisation code, then again they gave the green light to migrate landline broadband without a code too.
Customer ease 1 Security 0
on 12-07-2019 20:10
I've not heard of this @techtamer and now regrettably nothing surprises me anymore 😫
A couple of years ago I combined my bt landline with my broadband provider. The process was properly carried out and confirmed in writing.
I wouldn't have expected anything less.
Quite honestly I'd be speechless (which says a lot 🤔) if it happened to me , further I would be incandescent with rage.
I would lift-off no one (involved) would be left unscathed.😡
on 12-07-2019 23:53
on 17-07-2019 09:42
Managed to successfully get the brakes applied on it.
The culprit? a BT subsidiary from Yorkshire that does a lot of advertising, you know who I mean.
on 18-07-2019 22:38
This gets more interesting by the day.
Just had a letter arrive from the ISP that tried to take over the line with a person's name and their e-mail address on it.
The brakes have been put on it by my ISP but going to ring this ISP to make sure nothing is getting attached to my address.
on 26-07-2019 18:40
Just for anyone vaguely interested.
One of my folks happened to be at home yesterday and refused a delivery from the ISP that tried to take over the line.
Last night another notification of transfer landed in my inbox so again replied it wasn't me and they put the brakes on
This time rang the other ISP who found the order and said it had been cancelled but stopped short of saying they'd reject any further attempts.
Rang ofcom who basically said it was down to me to keep batting these away, just hoping that this person gets bored and gives up.
on 28-07-2019 16:15
Try sending a GDPR related letter to the ISP regarding what info they have on you & your address. Pointing out its not your name on the address which would technically put them in breach of the law. Guaranteed they'll have to respond and it will then stop.