Hi, I've been trying to speak to a customer service, but due to the virus pandemic, it's had me going in ever decreasing circles...
I bought a phone from a store last year when the Black Friday event was on, it was for a Sony Xperia 1 which I paid for outright, I was told because I had paid the phone off there was no need for a contract.
I might add that I use a sim from GiffGaff on payg for calls etc, etc.
However 2 months later I got a letter through from O2 demanding 2 months payment, I immediately rang up and got through to a rep, whose advice was to ignore the letter as it should not have been sent out.
But a month later, I now have another demand for payment of the bill and if no payment was made I have 7 days until my device is blocked...
Can a customer service please contact me to try and sort this out, thanks.
No one will call you from here.
You need to keep trying customer service Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
How to cancel here Guide: Cancelling Your Contract
All officiall numbers on the link I gave you Guide: How to find help & contact O2
or Skype, but probably just as busy https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823