25-03-2020 16:02 - edited 25-03-2020 16:06
25-03-2020 16:02 - edited 25-03-2020 16:06
Hi, I've been trying to speak to a customer service, but due to the virus pandemic, it's had me going in ever decreasing circles...
I bought a phone from a store last year when the Black Friday event was on, it was for a Sony Xperia 1 which I paid for outright, I was told because I had paid the phone off there was no need for a contract.
I might add that I use a sim from GiffGaff on payg for calls etc, etc.
However 2 months later I got a letter through from O2 demanding 2 months payment, I immediately rang up and got through to a rep, whose advice was to ignore the letter as it should not have been sent out.
But a month later, I now have another demand for payment of the bill and if no payment was made I have 7 days until my device is blocked...
Can a customer service please contact me to try and sort this out, thanks.
on 25-03-2020 16:04
No one will call you from here.
You need to keep trying customer service Guide: How to find help & contact O2
on 25-03-2020 16:05
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 25-03-2020 16:07
on 25-03-2020 16:07
How to cancel here Guide: Cancelling Your Contract
on 25-03-2020 16:10
on 25-03-2020 16:10
I did cancel the airtime part whilst in the shop, I'm stuck trying to contact them, I keep getting pushed onto a dead end when ringing them. Does anyone have a number to ring so that I can actually speak to a human?
on 25-03-2020 16:12
on 25-03-2020 16:12
All officiall numbers on the link I gave you Guide: How to find help & contact O2
or Skype, but probably just as busy https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
on 25-03-2020 16:21
on 25-03-2020 16:21