A warm welcome to this O2 customer to customer community @BIGBOB3.
You need to contact O2. Unfortunately, as this is a customer to customer community, we cannot access your account or provide other direct help.
You can message O2 on social media :-
Facebook : https://o2uk.co/O2CFB
X (previously known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are based in the UK and have a strong reputation for solving customer problems. 👍
