O2 message from +447721994016

[Bev8]

I got a text message saying "O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:  
I think it's a scam. I didnt give my payment details but stupidly logged in. Just reset my password. Is this a scam and if so, is there anything else I need to do after logging in?

[MI5]

@Bev8 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229 

Changing your password is the right thing to do.

[MI5]

@Bev8 

Could you also go to your post options and edit the link so no one else can click on it plase?

[Bev8]

Just reported it, thank you! And yes I will

[MI5]

Perfect, thank you

[Kat2]

How do I get to talk to someone at 02 or chat on line to someone please, I have just paid this months bill but next month I will struggle with the Covid 19, been trying to contact you most of the day

[MI5]

@Kat2 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Kat2]

I have rang this number so many times to be cut off as I dont think anyone is working

[MI5]

@Kat2 

They are working but very busy.

Try calling at 8.00am in the morning,

[Kat2]

Il try in morning then Thank you but tried so many times today