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Pipstop78
Level 10: Inspirational
  • 544 Posts
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on ‎29-01-2021 20:22

on ‎29-01-2021 20:22

Hi how many days to you get if you decided you have changed your mind about the phone you have
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MI5
Level 94: Supreme
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on ‎29-01-2021 20:27

on ‎29-01-2021 20:27

@Pipstop78 

Our change of mind policy Important: Changes to our returns process during lockdown

Whilst our stores are temporarily closed across the UK, we’ve introduced a temporary process to help customers who want to return their order and cancel their connection. We’ve also extended the return period from 14 days to 28 days to make things easier, both for customers who want to cancel their order completely, and for those who want to change their device under our change of mind policy. These changes will remain in place until 28 February 2021, when we’ll revert back to our normal process if circumstances allow.

 

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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