Live Chat has a bug and cuts people off randomly

Anonymous · ‎14-03-2015

Live Chat has a bug and cuts people off randomly -

Reported it several times but no-one seems to care.

MI5 · ‎14-03-2015

I've used it a few times without getting cut off.
Is there any pattern to when you lose connection at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-03-2015

Could it not be your connection, not had a problem myself.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎14-03-2015

It is peak time for broadband usage...so chances are that it's ur connection, just like they said.... I've also used them with no problems.

Sammy63 · ‎14-03-2015

I don't know if it was the bug or the operator when I started asking difficult questions. I wanted to use my phone from another SP with O2, I had the phone unlocked so that I could and I can use it with Oé that is true but because the original phone I purchased from O2 was so old (14 year old Motorola V1) I'm not aloud to have my account showing any other phone unless I purchased it from 02. I cant get to O2 as I'm not in the UK but I still want their services and BoltOns but I cant have them unless I buy another phone from them so.... O2 doesn't want my Money !!!!!!!

MI5 · ‎14-03-2015

You can have a pay as you go sim from o2 but you need to top it up with a UK credit card or from a shop within the UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎14-03-2015

@MI5 wrote:
You can have a pay as you go sim from o2 but you need to top it up with a UK credit card or from a shop within the UK.

Well I'm glad you understood that because I couldn't make head nor tail from it. Why would they want to use an O2 sim if they're not in the UK? Why don't they just get a local sim from wherever they are?

I DO NOT WORK FOR O2

MI5 · ‎14-03-2015

I think there is confusion and error in the post but I think that the OP wanted an o2 sim to use in their Moto V1 phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎14-03-2015

Yeah I got that, but the phone is unlocked, so why do they want to use an O2 sim if they're not in the UK?

I DO NOT WORK FOR O2

Anonymous · ‎14-03-2015

Live Chat doesn't have a bug.

Live Chat IS THE BUG. Avoid at all costs and speak to CS on 202 if you can