Live Chat has a bug and cuts people off randomly

[Anonymous]

Live Chat has a bug and cuts people off randomly -

Reported it several times but no-one seems to care.

[MI5]

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@Bambino wrote:

Yeah I got that, but the phone is unlocked, so why do they want to use an O2 sim if they're not in the UK? 

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No idea mate ?

[jonsie]

Well I couldn't make heads nor tails of it so maybe the OP will come back and elaborate for us. I can't see the reasoning of using an O2 sim or bolt on abroad.

[Sammy63]

Thanks for all the replies. So as to answer some of those replys, I am a Brit working in France, I have family and friends in the UK as well as an O2 pay as you go account. Before coming to France I have had an O2 account for 15+ years, I changed to a payg when started working in France. My original phone was the Motorola, compared to today, was a very basic phone which eventually died. I had  a 'spare' unlocked Samsung GT-N7000 and have been using that as my UK O2 payg phone, it has been great & no problems at all but I now need to receive text/sms Alerts on it but cant because O2 won't allow my GT to be registered in place of the Motorola no matter how much call time I buy because I did not purchase the Samsung from them.   So endeth my story. Again, thanks everbody.

[MI5]

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@Sammy63 wrote:

but I now need to receive text/sms Alerts on it but cant because O2 won't allow my GT to be registered in place of the Motorola no matter how much call time I buy because I did not purchase the Samsung from them.  

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This is the bit that I don't understand - There is no requirement to buy your phone from O2 (I hardly ever do) and all my phones work fine........

It might just be that you need to register it on O2-UK network next time you are back over here ?

[jonsie]

If you are using the same number then surely texts/sms come through as normal? Or is the problem a sim swap?

[Anonymous]

I don't know anyone else who has had this problem but me and my
Mother are having problems with our o2 bill. I have spoke to a guru more than three times, so has my mother, nothing has been sorted
Or dealt with. I keep getting promised I'll hear from o2 but never do. In my opinion do not bother with this online chat I have even phoned and made complaints and spoke to managers. The problem still stands unresolved now for over a month.

[Cleoriff]

Hi @Anonymous Are you just using Live Chat or have you actually phoned someone and spoken to a human?

202 Contract 4445 Payg. If you have done this and still getting nowhere then please use this link to complain

http://www.o2.co.uk/how-to-complain

[MI5]

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@Anonymous wrote:
I have even phoned and made complaints and spoke to managers. The problem still stands unresolved now for over a month.

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You seem to have exhausted all normal options so I wonder if @Toby can assist any further?

[Cleoriff]

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@MI5 wrote:

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@Anonymous wrote:
I have even phoned and made complaints and spoke to managers. The problem still stands unresolved now for over a month.

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You seem to have exhausted all normal options so I wonder if @Toby can assist any further?

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Yes indeed Apologies @Anonymous I only noticed your post was unanswered for nearly 7 hrs. I read it too quickly I'm afraid....

[MI5]

I'm sure he'll be in touch tomorrow @Anonymous so look out for a post from him.