19-10-2024 17:46
I made a request for a phone switch up and an agent did something deferent. I was asked to return the phone I did. My sim got blocked amd now I do not have access to it. Now I recieved a message am owing almost 800pl pounds which I am not. This is very unfair on me. This is a very big inconvenience
19-10-2024 17:49
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)