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I wrongly penalised for a service I did not requested and did not receive

Motunrayo
Level 1: Joiner
  • 1 Posts
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Registered:

I made a request for a phone switch up and an agent did something deferent. I was asked to return the phone I did. My sim got blocked amd now I do not have access to it. Now I recieved a message am owing almost 800pl pounds which I am not. This is very unfair on me. This is a very big inconvenience 

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MI5
Level 94: Supreme
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This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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